Customer Service

Sign-in and account emails

Use the same sign-in method as your existing account. Check the address you entered, and look in Junk, Spam and Outlook's Other folder for a verification or password-reset email.

Open the newest link in the browser where you requested it. Do not send support your password, reset link, verification link or one-time code.

A receipt needs checking

If the items do not match the receipt total, keep the split open and check the highlighted prices, quantities, discounts and charges against the photo. Add a missing item or correct a price rather than making up a balancing fee.

Photos are processed on your device. You can retake a clearer photo or enter the items manually. Never send a receipt containing personal or payment information just to report a scanning problem.

Receipt scanning and exact-total guidance.

Notifications and repayment confirmations

Check the Notifications tab and your notification preferences in Settings. Device reminders also depend on browser or phone permission and a supported installation; in-app notifications remain available.

Recording a repayment does not move money. If a payment is awaiting confirmation, the recipient must confirm only after receiving it through the payment method you agreed separately.

How repayment records work.

Deleting your account

Open Settings, choose Delete account and follow the confirmation. Your account access and private preferences are removed, while shared financial records remain readable to the other people involved under Deleted user.

If you cannot sign in or a retained record contains personal information that needs review, use the contact below. Do not send identity documents or bank details unless a specific necessary process has first been explained.

Privacy and shared-history retention.

Get in touch

Your support contact is Customer Service.

For help, feedback or a privacy request, email support@splatt.online. Send only the information needed to explain your question.

Tell us which screen you were on, the steps you tried and what happened. Share only the information needed to explain the issue. Hide other people's names, amounts and payment details in screenshots.

The button below prepares selectable issue information on your device. It does not send a message automatically.